FAQ’s

Most Frequently Asked Questions

How Do I Get Started?

How long is a Therapy Session?

The best way to answer this is that a typical therapy session is 53 minutes. This is considered a Therapeutic Hour to account for documentation that needs to be done for the insurance company. Even for our clients who are Self Pay we still do a 53 minute sessions. There are other options such as a 45 minute session or a 30 minute session.

Where is my link for my Telehealth session?

When you sign up for a therapy session you use your email so that you can get all your documents in your client portal. If you sign up for text and email communication it can come through both. You should get a reminder to your appointment 10-15 minutes before your appointment via text and email (depending on what you gave permission for). There it will have a link to click through and sign on with. If you do not have the link you can text us at 816.500.2070 and you can update your phone number and email in the client portal at anytime.

Do you take Insurance?

Yes and No. Some of our therapist take insurance and they are limited on which insurance they accept. On each of their pages it list what insurance each one take at this time. We do offer Superbilling for other insurances or using an HSA/FSA card.

We also have Masters Level Interns who do not take insurance and charge a discounted rate of $30 a session. Since this is a masters level intern we do not do Superbilling at this time.

Do you accept my EAP?

At this time we do not work with any EAPs. EAP’s are Employe Assistance Programs that are a benefit of the company you work with and are not directly tied to your insurance. Therefore, we have no knowledge if your company offers this by running/pre-checking your insurance. We suggest you talk to your HR director to find out how to best use this resource.